PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT


Customer should shoot unboxing video of the parcel. Take 360* shoot & then cut open the parcel.

If upon receipt of the package, you notice that the packing is damaged / tampered, do not accept the package from the courier company. If any discrepancy is found, kindly lodge a complaint with the courier company’s local office for the same.

 In rare cases that the product received by you is damaged, defective or if you have not received the right product, then please do intimate us at contact@hayagi.com  within 3 days of receipt of product. If possible send the snap of damaged product over what’s app. We will then examine this product for the complaint mentioned in your email. Please retain the product with its packaging and wait for our response regarding the reported problem. 

In case you receive a damaged product or wrong item, you can return the product to our office with prior intimation to us within 3 days of receipt of product. The returned product (damaged or wrong item) should reach us within 7 working days of our confirmation in its original condition and packing along with a copy of the invoice. If the product is not reached to us within 7 working days from the date of receipt of the packet, we cannot help you in replacing the product or exchanging it with any other product.

 Please note here that if any product is returned to us without our confirmation, we will not take any guarantee for replacement of the product. Any product being returned back to us should be done only through courier or registered airmail. Any extra shipping costs of returning the product back to us, over and above the shipping cost paid by the customer for receipt of product from us will be borne entirely by the customer. The safe receipt of the return product by us is the responsibility of the customer.

Upon receipt of a returned product with our confirmation, Hayagi shall take one of the below appropriate actions:


Upon receipt of a genuine defect/variation in the returned product, the defective item will be replaced with the same product (design) as early as possible, at our own cost. In the case that the originally ordered product is not available, you may be requested to select an alternate product, which shall be sent to you. If customer didn't like any products, Hayagi shall refund entire amount. Our products are of the finest quality and we have numerous satisfied customers. We take customer feedback very seriously and use it to constantly improve our products and quality of service." You may write your comments on customercare@hayagi.com

In case of multiple products being ordered, if for any reason whatsoever, Hayagi in unable to deliver certain products, Customer shall be allowed to select an alternate product. However, in case customer does not wish to select any alternate products, Hayagi shall agree to refund amount as against such non-deliverable products.


While Hayagi shall make all endeavours to ensure accuracy of order of the product, however; there may occur variations in colour of the actual product as compared to that shown on the website, this is mostly due to differences in display output due to lighting and digital photography and colour settings and capabilities of your own monitor screens.
A customer while placing the order should consider this minor variation in colour as seen on the website as against the actual colour of the product received.

Returns/Replacements are not entertained for International orders.

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