Shipping Policy

Free Shipping for all orders within India. Cash on Delivery is available for orders above Rs 599/- COD fees of Rs 49/- applies. Delivery of shipments take at least 2 to 5 working days within India.

For all COD orders, we will contact the customer for confirmation through call or WhatsApp. Only if we receive the confirmation from the customer, it will be dispatched else we will consider the order to be fake.

HAYAGI encourage customers to provide complete mailing address along with the contact number/s & pin code for delivering the products on time. HAYAGI aims to dispatch all orders within 24 hours (excluding holidays, Saturday and Sunday) after the placement of order. HAYAGI shall not take responsibilities for delays due to incomplete address listings. In a situation of re-shipment for the same order, customers will be responsible to pay re-shipping charges and any other related fines/penalties.

All orders are shipped through the best courier agencies and delivered at your doorsteps approximately within 2-5 working days (within India); post the dispatch of your shipment. Orders are shipped on business days only. Business days are Tuesday to Sunday 10am-6:00pm, excluding holidays within India. During holiday season, we highly suggest that you place your order at least 5 days in advance to allow enough time for delivery. If you have any additional questions, please email us at customercare@hayagi.com all products are shipped via reputed courier company like Delhivery, DHL, Fedex & DTDC. Our Shipping Rates are subsidized and are comparatively much lower than what the shipping companies usually charge for international shipments. We always strive to offer our shoppers/customers the lowest shipping charges possible. Please note that shipping companies determine shipping charges based on the package weight.

At the time of delivery, if you are not available to receive the parcel, the courier company would get in touch with you to arrange for re-delivery or you can pick it up from their office location. In case if you have provided the office address, due to security reasons products might get delivered at the security desk itself, so please make sure you (are aware of) check with the security desk.

We do not take responsibility for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

International Shipments

All International shipments are dispatched once payment is received from customer. Usually, all shipments will be dispatched within 48 hours. Delivery time is 8 to 15 days after dispatch. Cash on Delivery is not available for International shipments.

There is no Return, Replacement or Refund for International Orders.

Please note that the courier company would bill customs or duties if applicable for the ordered items, separately to the customer at the time of delivery which will depend on the rules and regulations of destination country. The custom duties and taxes are not included in the price of the product. Customer has to pay the custom fees & get it cleared. Custom duty depends entirely on destination country's rule. Placing an order from country other than India, customer accepts to pay the custom duty & receive the parcel. Hayagi is not responsible to pay any kind of custom duties.

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